Cancellation and returns

Your right to cancel

You may cancel your order without giving a reason from the time you place it until 14 days after the day you, or someone nominated by you other than the delivery carrier, receives the goods.

If goods from a single order are delivered separately, the cancellation period ends 14 days after the day you receive the last item.

To exercise your right to cancel, send us a clear statement of your decision using the following contact details:

Email: info@ceylonorigin.co.uk
Post: Ceylon Origin Ltd, 160 Crompton St, New Houghton, Mansfield, NG19 8TJ

You may use the model cancellation form below, but this is not compulsory. It is sufficient to send your cancellation notice before the cancellation period expires.

Returning goods

If you have received the goods, you must send them back without undue delay and no later than 14 days after notifying us of your cancellation. You meet this deadline if you send the goods before that period expires.

Please return goods to:

Ceylon Origin Ltd
160 Crompton St
New Houghton
Mansfield
NG19 8TJ

You can contact us for assistance with your return, but you do not need our approval to exercise your cancellation rights.

You are responsible for the direct cost of returning goods when you change your mind. This does not apply where we are responsible for return costs because the goods are faulty, damaged or not as described.

We recommend keeping proof of postage.

Refunds

If you cancel your order, we will reimburse the payments received from you for the cancelled goods, including the original delivery charge up to the cost of our least expensive standard delivery option. We do not reimburse the additional cost of a more expensive delivery option you selected.

We will make the refund without undue delay and within 14 days after the day we receive the returned goods or you provide evidence that you have sent them back, whichever is earlier.

If the goods have not been dispatched, we will refund you without undue delay and within 14 days after the day you notify us of your cancellation. If we have offered to collect the goods, we will also refund you within 14 days after the day you notify us.

We will use the same payment method you used for the original transaction unless you expressly agree otherwise. You will not incur any fees for the refund.

We may make a deduction for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Faulty, damaged or incorrect goods

If your goods arrive faulty, damaged or not as described, please contact info@ceylonorigin.co.uk so we can arrange an appropriate remedy and cover any necessary return costs.

The cancellation policy above does not limit your statutory rights in relation to faulty, damaged or misdescribed goods.

Model cancellation form

Complete and return this form only if you wish to cancel your contract. You may also cancel by sending another clear statement.

Last updated: 21 September 2026